Tuesday, September 27, 2016

my friends

It's interesting how we accumulate friends throughout our lives.  Some from obvious places, some from surprising ones.

I have a few friendships from childhood, but none that I am regularly in contact with. One of my closest friends from grade school disappeared from my life three years ago; I still have no idea why.

I have only one friendship from college.

One from my time living in Chicago.

A few old boyfriends with whom I am still quite close, despite an absence of everyday communication.

One from a chance encounter on a subway.

But most are from work (good that I've had so many jobs), introductions through mutual friends, and school — my son's, not mine.

Most of my friends have been in my life for ten years or more, much more.  Surprisingly, within the past two years, I've become close to another person, and am on my way to what I'm sure will be a good friendship with someone new.

My friends sustain me. I feel blessed (and really, this is not an overstatement) to have such strong, supportive, smart, funny, compassionate people in my life.

My good friends never sugarcoat things. They will tell me honestly what they think when I ask, even if they know it's not what I want to hear.  

They listen when I just want to rant. 

They are genuinely happy when I am.

They make me laugh.

And they are always available when I need them.

My life is rich, and my wealth is comprised of the people I know and love.

I was cleaning a closet recently and came across an envelope, with some keys in it.



A few years ago my friend's daughter moved to New York.  My friend is from another state, and her daughter moved around the corner from me.  I held an extra set of keys for the daughter, just in case.

She never used the keys.  And though I keep up with my friend through Facebook posts, we haven't spoken. But after finding the keys, I wondered if the daughter even lived here anymore. So I email my friend.

Her daughter still lives in the city but has moved to more than one apartment since she gave me her keys. We end up talking, and I learn of some life-altering experiences my friend has gone through recently. Facebook often doesn't tell the complete story.

I call and email another friend I haven't seen in almost a year. I learn that she, too, is going through some major challenges. I am ashamed that I haven't been in touch. She is one of my most favorite people, and our history is filled with some great travel stories, many laughs and true confessions.

I know that both of these strong women will overcome the obstacles they face. They are resilient, beautiful, well-loved people.

My friends sustain me. I am a happier, better person because of them.

I am very lucky.

Wednesday, September 21, 2016

girls night out

Three appointments today.

The first is the least fun. My bi- annual dermatologist visit. 

I have been seeing Rhonda Pomerantz since 2004; there is no one better.  If she weren't my doctor, she'd be a close friend.  Anyway, she sees three suspicious-looking things that she's sending in to be biopsied. 

My second appointment is with my hair colorist Lyo, recently re-named Lico. She's amazing. I decide to go back to having darker hair with darker highlights. I feel more like me. 



And my last "appointment" is by far the best.  Eight of us meet at a Lebanese restaurant, Naya Mezze Grille, to celebrate Zelia's birthday.


(clockwise starting from left) Janice, me, Brooke, Shari, Pam, Shari, Zelia, Ellen
It's an unassuming little place, with a separate room in the back. Great food, along with great everything else!

Monday, September 19, 2016

a new vocabulary

It's easy to pick up new phrases when you immerse yourself in a new business.

I find myself now saying things I never said before.

"I love this new Jonathan Simkhai top; it's so on-trend."

"And you can pair it with these great high-waisted jeans."

"This new blouse has an elevated price-point but you can see why when you put it on."

"And don't forget next week's EGC promotion."(that's an Electronic Gift Card).

"Also, be sure to tell your customers about the GWT." (Gift With Purchase).

"And yes, of course I have been clienteling."

We have a back room for supplies and the supply room is always missing the stuff it's supposed to have. Basic stuff.  Like pens. Shopping bags. Rubber bands. Ribbon. Garment Bags. Stuff I need to do my job.

I mean, really. How ridiculous is it that when a customer needs to sign her receipt, we don't have any pens for her to use.   I need to go to a floor that is "closed for renovations"  and scrounge around for pens that have been left behind.  

No one seems to be responsible for keeping track of low inventory on supplies. 

Garment bags are kept in a closet far from the small supply room where the garment bags  should be kept as that's where we pack up stuff to be shipped out.

And there's so much over-staffing.  Four people are not needed to open the registers when the store is never ever busy until at least two hours after opening.

The other day a customer notices our stained rugs in two separate dressing rooms and comments. "These rooms are disgusting!" she says.  "Don't you have anything better?" Later I approach a sales director to tell her, and her comment back to me, hands on hips, is, "What do you want me to do about it? Get down on my hands and knees and scrub the rugs myself?" (My manager wasn't in the day this happened. When I told him, he called the right people and got the rugs shampooed).

And then there's the low pay. The returns. The draw. The archaic computers that frequently don't work. And the barely-existent vacation and sick day policy.

So I'm thinking, maybe some new words and phrases should be added to the retail-vocabulary. Words like:

  • Business efficiency
  • Accountability
  • Current technology
  • Respect 
  • Equipping sales associates with the tools to do their jobs
  • Improving employee morale
  • Subsidized cafeteria (so we don't pay $6.95 for a small soup and Snapple)

Life could be so much better if the right people could incorporate the right words (and associated actions) into their vocabulary.  

I'm pretty sure sales would improve as a result.

Sunday, September 18, 2016

love via, just not tonight

I'm scheduled to work until 7.

Vince (one of my favorite colleagues) is going to his friend's to watch the Emmy's; his friend lives directly 13 blocks south of me.

"Let's share a Via," Vince suggests.

"Great; I'll treat."  It's $3 for a second person.

At 6:45 I'm ready to leave.  

"Wait for me; I just need to close a register. We'll be out by 7."

Two customers later, Vince is ready. It's 7:20.

I go on my Via app and realize that for me to book two riders, we need to get off at the same stop. That's not going to happen.

"Vince. You need to order your own Via; chances are we'll be assigned the same car."

"I don't have Via."

"I'll send you my code. Your first ride will be free."

"Okay."  We wait while Vince downloads the app.

The we wait a bit longer so Vince can add money into his new Via account.

We both book our rides at the exact same time, assuming we'll be in the same car since we are leaving from the same location, at the same time, on the exact same route (up First Avenue).

My ride is 2 minutes away; his is 11.  How'd that happen?

So Vince doesn't book his ride and instead waits with me for mine.

I get a text.

"Your Via is 2 minutes away..."

Vince leaves for the subway.

My next text is, "Via #4292 is here!  Find driver.....so we can roll."

Despite standing exactly where I've been told to stand — SW corner of Madison and 50th —my driver can't find me. 

And so she (yes, this driver is a she) rolls without me.

I take the subway home.

At least it isn't raining.

I get an apology and a $5 credit from Via. Not much of a consolation.

But I'm still in love, just a little less than yesterday.

  

Saturday, September 17, 2016

replacement book club

I've been in a book club for over 10 years.

It's a great group of women. Over the years, the books have become secondary to the socializing. The actual book discussion often lasts less than 15 minutes, but the great food, drink and conversation can span hours. Still, I miss the more intense dissection of a book.

Our book club meets on Friday nights, every month. But now because of my work schedule,  I can't attend. So I find a substitute book club.

7:30 a.m. my phone rings. I am still asleep. It's M.

"So, did you finish the book yet?"

M and I are the only people in our book club. It's great. We dress any way we want. We don't worry about the food; there is none. We have multiple, unscheduled meetings on every book. Unlike most book clubs, we discuss as we go.

"Where are you in the book?" I'll ask.

But then I need to qualify.  "Tell me in general terms." I don't want any major plot twists to be revealed.

M has no problem telling me what happens in a book if she's ahead of me. Recently I took a guess on the identity of a killer.  M responded, "No, he didn't do it." I said, "Wait!  Are you serious?  I don't want to know!!"  To which M replied, "Well you don't know who did it....I just told you who didn't do it."  She wasn't kidding.

M, on the other hand, will straight out ask, "This is who I think killed her? Am I right?"  And she really wants an answer.

I tell M to watch HBO's Night Of, which I loved. After 3 episodes, M skips to the 8th and final episode to see how things turn out. For a highly nuanced person, she doesn't like subtlety in her books and movies. "Just tell me what happens." She'd be awful on a jury where information builds and is slowly unveiled.

We both like Truly Madly Deeply by Liane Moriarty but agree the title should have been Day of the Barbecue.

For our next book club, we decide on two: I'm Thinking of Ending Things by Iain Reis and The Couple Next Door by Shari Lapena. 

We've already begun a discussion of sorts on the former.

I email:
I am going to read both…i take the kindle to work (couple next door) but will read the other (book from library) at home…just started that one…I’m thinking of ending things and i like it (thought she was talking about her life but it’s her relationship with her boyfriend she’s thinking of ending)

M responds:
As book club discussions go,  asking each other the meaning of the book title is a non issue for most people but you never read the précis on I'm Thinking of Ending Things or you would have known she wasn't suicidal. 

As I recall you started to read the synopsis and stopped yourself saying, "No, I don't want to know." We are so different.

On some things, yes. On the important things, no.


Wednesday, September 14, 2016

an email to tim cook

The worst problem — next to any real problem — is having very big computer problem that appears to be unfixable.

I bought an iMac in January. Stupid mistake. I hate it. Next time I'm going back to a laptop. 

So many problems not worth itemizing.  Every time one gets solved another one pops up.

Hours and hours and hours on the phone with Apple.

LaKeesha schedules a 10am phone call with me and never calls. 

Ed is great. Sr. Technician. I spend half a day with him. He captures info on my computer and sends it off to engineering. He has immense amounts of patience and expertise. 

Antoine in Customer Relations is a totally different story.

He doesn't help me at all, though tries to fool himself into thinking he is. 

My frustration with his lack of help grows every time he opens his mouth. Finally after an hour of going in circles, I say, "I'd like to speak to your supervisor." 

"I'm sorry, I am the highest level."

"Really?! You mean you have no boss?"

"No, I have a boss, but that person (careful to hide the gender) does not take calls or respond to emails."

"So if I'm not happy with your response, with whom do I speak?" (Intentionally showing off my correct grammar).

"Well, you could write to Tim Cook."

"Thank you Antoine. That's a very helpful suggestion."

"Im sorry, then. There's no one else."

"Fine; what's Mr. Cook's email address?"

"I'm sorry; that I don't have. But I can give you Apple's corporate address."

"Antoine," I say as calmly as possible.  "I CAN GET THE ADDRESS OFF THE INTERNET!"

"Okay. Is there anything else I can help you with today?"

I hate this question — with the false assumption of anything else thrown in.

I hang up. Angry and more frustrated than when I began the call.

But hey, why not?

I guess at the email address based on every other person at Apple.

I begin an email to tcook@apple.com:

Mr. Cook-

I have little hope that this email will reach you, but I will try anyway.

And end with:

I am told you sometimes answer emails. I hope this is one of them.

Two days later Britani calls.

"HI Lyn. This is Britani Woods from Tim Cook's Office."

I've now been escalated to the very highest level. 

Carlin is helping me now.  Apparently he's the most senior-level technician that exists. And Britani is my point person.

After an hour with Carlin today, I suggest we reschedule for more tomorrow.  I have only so much tolerance for computer talk.

We'll see where it all ends up. But at least Tim Cook's office is now involved. I am cautiously
hopeful.



Monday, September 12, 2016

dispelling a myth

I leave in plenty of time for tonight's screening of Bridget Jones's Baby at the AMC Loews on 68th and Broadway. 

I'm giving the intro so I want to arrive early.  About 300 people are expected.

I'm on a bus by 5:55 pm. Should be easy to arrive (and meet Jill)  by 6:30 ish.

My bus driver thinks he's a Formula One racer car driver.

I get on at 79th and Second.

Read a couple of emails.

Look up and see we've passed my stop at 67th; next stop is 55th.  Now I'll be late.

I get off at 55th, and take the crosstown 57th to Broadway. 

It's now 6:40. The film starts at 7. So does my intro.

My phone rings.  "Hi; it's Carl. Do you need a mike?"

I have no idea who Carl is.  "I'm sorry, who?"

"Carl. At AMC."  (No one from AMC has ever called me before). "Do you need a mike tonight?"

"Sure, that'll be great," I say. Just hoping I'll be there in time to use it.

I enter the subway at 57th and 8th.  It's a very long underground walk to the number 1 train. I change my mind; exit the subway; and am starting to get nervous.

I hail a cab. 

Now that I use Via, I can't remember the last time I was even in a cab.  But I do remember that you need cash or a credit card to pay.

I look in my purse; I see no wallet. No cash. And no credit cards.

Do I tell my driver now and risk not making it to the theater by 7?  Or do I wait till I'm at the theater and risk the driver's wrath?

I go for the latter.

"I'm so sorry, but I don't have any money on me at all."

Without hesitation the driver responds. "That's okay. Don't worry about it."

I think maybe he doesn't understand. So I repeat myself.  

"No problem," he says again.

I never get his name, but his Medallion Number is 2J79.  

"You totally made my night," I tell him when he drops me off in front of the theater.

I begin my intro. "Let me tell you how I got here tonight..." 

Just another example of how nice New Yorkers can be.




Sunday, September 11, 2016

september 11

I was on the No. 15 bus, heading to work.  Crisp sunny day and blue cloudless sky.  I had a job working three-days a week as a consultant in KPMG’s Entertainment Group for a high-maintenance brilliant woman. She once kept an out-of-town associate waiting over an hour while she got a pedicure, shamelessly arriving to the meeting with toes splayed, separated by cotton.  Another time she sent a town car to pick up muffins for her upcoming weekend at the beach.  I was being paid a lot of money to do very little.

Someone on the bus said aloud to no one in particular, “A plane has hit one of the World Trade Center towers.”  The immediate response, like many that day, was one of disbelief.  “What kind of idiot didn’t see the World Trade Center?” people asked.  It seemed almost comical.  There was some chatter and then everyone went back to their papers, conversations, or whatever else they were doing before our world changed.

Several stops later, someone else shouted out, “I just heard that another plane hit the WTC.”  No one went back to their papers this time.  When I got off the bus at Lexington and 51st, I could see the billowing smoke rising from over fifty blocks away.  

I got to my office and called a friend.  She knew nothing; her TV wasn’t on yet.  People were starting to exit their offices and make their way to the one floor that had a TV.  We sat around and watched the drama unfold, as if we were watching a made-for-TV movie and just waiting for someone to make popcorn.  Nothing about it felt real.

I left work around 11, barely able to tear myself away from the evolving news.  I thought I’d take the subway uptown to Alexander’s elementary school.  It hadn’t occurred to me that we were under attack and that of course all subways would be closed.  I started to walk, but then was lucky and got one of the few available cabs.

I later felt guilty that going to Alexander’s school was not my first thought.  In fact, another mom from the school had called and suggested we go.  I asked if she thought we were being overly cautious and she replied, “Maybe, but at least if we both go, we won’t be alone.”

By the time I got to the school, many other parents had already arrived. The basement was flooded with anxious adults.  Parents were not allowed to enter the classrooms, as the school wisely did not want to alarm the kids.  One by one, teachers would go to the classrooms and bring the kids down to their parents.  Many of us were crying.  No one knew if any of the children had parents who worked at the WTC.  Fortunately, no one did.

Alexander was in third grade.  He and his friends did not understand the gravity of the day, and were just grateful to be released from school early.  Like other mothers, I didn’t want my young son watching the ghastly images on TV.  A group of us took our then 8-year-olds to John Jay, a local park.  Were it not for the clouds of smoke filling our blue sky from 80 plus blocks away, it would have been a perfect fall day.

In the days following 9-11, Manhattan was a ghost town.  No one felt like being in restaurants.  Flyers were posted all over trees throughout the city.  Pictures of everyday people, and so many of them young, with bold titles of MISSING above their heads.  Local firehouses listed the firemen they had lost.  Bouquets of flowers piled up outside.  All activity stopped.  Streets were empty.  Bridges and tunnels were closed.  No one could get in or out of Manhattan.  And the sound of fighter jets pierced our sad and broken city.  They continually reminded us of our need to be protected.

A friend of mine who lives outside Boston was upset that no one had called her after the Boston Marathon bombing.  She lives thirty miles away from the Marathon site; it never occurred to me to call.  When we talked later she said, “You have no idea,” in reference to how the city of Boston felt. I had no polite response.  

I foolishly imagined truckloads of Islamic militants driving down my street, late at night, and randomly throwing bombs in our windows.  I worried how Alexander and I could escape Manhattan.  I packed an emergency bag to grab in case we had to flee.  Every time the alert code went up a notch, my fears did too.

Unlike Boston, the attackers were not caught.  Over the years, they have spread and multiplied.

When the anthrax scares began, I bought rubber gloves to open my mail, and purchased Cipro.  I escaped the city whenever I could.  I spend days in Connecticut and New Jersey with my friends who lived there.  I even looked at townhouses in New Canaan and Westport.  I seriously considered moving.  But no home I saw felt right.

On the weekend of September 21, Alexander and I were invited up to Woodstock NY to stay at a friend’s house.  I felt safe in this small bucolic town, far from the reaches of Al-Qaeda.  I remember saying to my friend that I doubted I would ever get over my fear of being attacked again.  I didn’t think I’d be able to raise Alexander in the city I loved.

But I am lucky.  We all know someone who knows someone.  We all have stories of where we were and what we saw and felt.  I am grateful that no one I loved was lost that day.

It is now fifteen years later.  The city is back to being the great city that it is, and has always been.  The nation and New Yorkers pulled together.  Grief and resilience united the city for the days and weeks and months after.

I am glad I didn’t leave.  I am grateful that I raised Alexander here.  I am proud to call this amazing city home.  It is where I belong.


Thursday, September 1, 2016

a friendship of opposites

Zelia is one of my closest friends.

We've traveled together in Rio (Brazil was her home for many years before New York).

We laughed for three days on a road trip through Appalachia when our kids were looking at colleges in the South.

And for the past 13 years, we've shared dinners, stories, and confidences. We never fight, though we sometimes argue. And we probably get along better than most married couples. But we are very different.

I like winter; Zelia prefers spring.  

I like the beach; Zelia doesn't. 

I am pretty open about my life; Zelia is more private. 

I like pop culture, Zelia doesn't know who Bruce Jenner is. 

Zelia sees the world in black and white; I see mostly grey. 

I prefer the creative side of things; Zelia is an economist. 

Zelia prefers strong Brazilian coffee black; I take mine with half and half.

Zelia follows politics. I don't (although this year I am, as it's trending more toward entertainment).  

And I like to shop, Zelia doesn't.

Before I worked at Saks,  I would walk the streets of New York, and inevitably see something in a store window that drew me in.

I would be in a new city or town, and would want to spend some time in a store.  It could be the Cape, visiting M in Boston, or walking around Sag Harbor; any store was fair prey. Now that I work at Saks I no longer do this, though it's still in my blood.

Zelia is not like this.  She doesn't like shopping, and only does it out of neccessity. I am  in awe.

"If I need a new dress for an event, I will go shopping for that," she tells me.

"What if you see a great skirt while you are looking for that dress?" I ask.

"That wouldn't happen. If I'm looking for a dress, that's all I'll buy."

If she were looking for furniture, she'd probably find a nice-enough sofa on her first day looking.  Me? Well, it could — and has — taken me years to find the right piece.

Zelia would never pass a store and say, "Want to go in and look around?" She has no interest in just looking around

Maybe some of this will wear off on me, though I doubt it.

Today I returned to the city. 

I'm looking forward to fall —the beginning of the most beautiful season. But it's nice ending summer in the company of a good friend.