I typically don't work Wednesdays but today I do. It's Friends and Family (25% off most items in the store) and I volunteer to come in.
I arrive and check my sales. It's one of the first things I do on the days I work.
In the two days I've been gone, my customers have returned over $5,000 in merchandise. That wipes out more than half my sales for the week. It is very distressing. I want to go home and cry; and I'm not exaggerating. This job is so strenuous, and for such low pay, it is incredibly stressful.
But I stay.
At the beginning of each season we are given monthly goals. I never pay much attention to mine as I always try and sell as much as I possibly can.
Today Marlon (my boss whom I love) comes over to me. He tells me that I earned an award for achieving the highest percentage over plan for the month of February. 87.5%. And that's among a very large group of associates (almost half the flagship store). Okay, maybe it only translates to a Starbucks Gift Card, but still, it makes me feel good.
Marlon hands me the envelope with my Gift Card. A few months ago I got recognized for my relationship with customers and was awarded a paper certificate. The certificate had my last name spelled incorrectly.
This time my last name is spelled correctly but my first name is given an extra N.
Perhaps if I can earn a third recognition award both my names will be spelled correctly. It's something to aspire to.
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