aftermath

I write a letter to the CEO of Verizon Wireless, John Stratton. WIth no effort at all, I find his email address online.

I detail my complaints and he responds within an hour, telling me someone from the Executive Relations Department will be in touch with me. And true to his word, Ashley calls soon after.

Ashley has this sweet, bubbly, baby-doll voice that immediately makes me question her competence. But she surprises me.  She understands my issues quickly, and tells me to give her a couple of days to see if she can get me the originally promised promotional deal. In the meantime, she credits my account $50 for the inconvenience, and $34 for the theater ticket.

In the meantime, I pick up my iPhone X from the Verizon store, and come home to set it up. Some things aren't working right. I spend the next two hours on the phone with Apple. The conversation ends with the tech saying to me, "I think you need to take your phone into a genius bar." 

Should this not surprise me? Nothing in this whole adventure has gone right.

I go to the Apple store and they direct me to a Verizon store, since that was where I purchased the phone. Fortunately, there is a Verizon store nearby.

Since the iPhone X didn't work, I decide the 8 is good enough and purchase the 8. I pay $378.12, leaving a balance of $384. That's $16/mo. for 24 months.

Ashley calls me today and tells me that she could not get the promotional discount for me but instead offers to pay off my phone, and gives me $150 for switching my line to Verizon (in case I don't qualify for the promotional offer). And if I do qualify, I still get to keep the $150.

I think that's a fair deal.

I am impressed with the quick, two-day resolution. And hope my experience with Verizon going forward is better than its start.

Now I can finally say it (I think), THE END.