I love my flame-colored Le Creuset cast iron frying pans. I've had them for years. They are the absolute best for making steak.
Over time, the beautiful enamel has become covered in black soot. The handles are still okay, but the bottoms are burnt. I'm sure it's because I have them on a high heat. I've tried everything to clean them and nothing works.
In 2010, after years of use, I sent them in and they were replaced.
Now, 9 years later, they are a mess again. Well, only a mess aesthetically. And only on their bottoms. But still.
So I call the company.
A very nice customer service rep tells me that I need to mail the two skillets to them (they will send a pre-paid label). They will evaluate the two items. If they find it's a manufacturer's defect, they will replace them. Otherwise, I have the option of re-buying them at a 65% discount. Pretty fair, I think.
The rep sends me an email that in part says:
Le Creuset cast iron cookware offers a lifetime warranty guaranteeing products against defects in material and workmanship. ... This warranty covers normal household use and does not cover damage from ... neglect, ... overheating, or other uses not in accordance with the printed instructions.
After reading this, I say to the very nice representative, "I'm sure it's not defective. Can I just skip the evaluation process and replace both my 10 1/4 inch skillet and my 9-inch skillet.
"I'm sorry, but we have a process. You will still need to send them in for evaluation."
So I do.
Two weeks later I get two emails, one for each skillet:
Thank you for your loyalty to Le Creuset. Your 9” Iron Handle Skillet (LS2024-23) has been received and is being replaced at no cost to you. Be advised your color is no longer available. .. Once a color choice is provided, we’d be more than happy to order your replacement.
Regards,
This was not the response I was expecting, but I'm not going to argue. I happily order two new skillets in white.
Amazon Prime
I friend of mine recently said, "Amazon Prime has changed my life," and she's right.
Sometimes I don't even both going to the local whatever to buy (for example) some hair clips. Instead, I'll go on Amazon where I have a zillion options at great prices. Why even bother leaving the house?
Today I get a bill from my Amazon Visa for $129. I haven't used this card in over two years. I have no idea what the charge is for. I assume it's fraud, and call.
Turns out that Amazon renewed my Prime membership without notifying me, and used a card I hadn't authorized. Amex is my default card. And though my Visa is on my account (I'd forgotten about it), I never ever use it.
I call Visa first who instructs me to call Amazon. I go through three people, thirty minutes, to India and back, before getting the right department. Finally, I am told that my ViSA charge will be reversed and my AMEX card charged. Perfect.
I hang up, and then get this surprise email.
I understand that this was not what you expected to happen, and you would like the charge applied to a different credit card. We'll refund the $129.56 charged to your Visa.
Rather than apply your Amazon Prime fees to a different card, we won't charge you for this subscription period. We hope you will accept this gesture of goodwill with our sincere apologies ...
Too bad all companies can't learn from these two!
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