Thursday morning. I have many many uninteresting things to do. I make a list. It's a long one. But it's only 9am, plenty of time.
I notice the red light blinking on my phone to indicate I have a call on my Time Warner voice mail. Except I have no call. I've already erased the one call there.
I call Time Warner and speak to a very nice Cheryl in the Domincan Republic.
Our lovely hour together involves lots of inconvenient troubleshooting things; nothing works.
She hands me over to the equally nice Joe, somewhere in the states. Another hour and still no solution. He suggests a few more things and says he'll call back.
He does. Good news. The problem's with the Time Warner server. Oh brother, has this been a waste of time. Why didn't anyone know this two hours ago? "Apparently you were one of the first to call," Joe tells me.
Friday morning. Problem still not solved. I call and it's my lucky day. I get Debbie. Tech level three. She's amazing.
I'm on the phone for less than five minutes when Debbie tells me exactly what to do. She is knowledgeable, considerate, and efficient. One of the things may take time to explain. Debbie asks if she can call me back. I'm hesitant. She tells me she is known in the office as The Queen of Follow-up. That gives me all the assurance I need.
Debbie calls back when she says she will. My phone is now working and Debbie tells me about her favorite TWC apps. I download these, and hang up happy.
I have to admit, Time Warner is employing some pretty great people!
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