26.8 inches fall. Only .10 less than the biggest snowstorm ever recorded in NYC. But the plows have been out, the sidewalks shoveled, the cars unburied, and mass transit is back on schedule.
I am psychologically ready to deal with my computer issues again. Here's the short version: my big, beautiful 21.5-inch retina-display desktop (bought in late December) has insurmountable problems. Corrupt files from the data migration are likely the issue. But after hours on the phone with Apple last week, I decide to order another computer (same model) and start over.
The new computer arrives. I get anxious even looking at it. The unopened box sits in my living room causing me stress. I even ask (rather beg) Apple to have one of their geniuses come to my house. Of course they say no. The idea of dealing with two big computers overwhelms me. I just can't do it.
I call Apple and decide to go back to the 15-inch retina-display laptop — so much more manageable when there's a problem. Apple sends me a return label for FedEx. I call FedEx around two. I am promised a pick up within a few hours. Apple will have the computer back in a day. Then I'll purchase the new one. Manually transfer the data. Then return the iMac I bought in December. I am dreading this whole process. Especially how I'm going to get my big computer back to Apple with no box.
By 8 p.m. FedEx has not arrived. I call. I'm told, "We have you scheduled. We'll be there sometime tonight."
I wake up today and the computer is still in my lobby. I call FedEx around ten. They search around and discover why the box is still in my possession.
"Oh, I'm sorry, that pick-up was cancelled."
FedEx doesn't call to tell me. They don't reschedule. They do nothing. Just tell me I need to call back around noon. "We can't schedule any pick-ups right now."
When I ask the reason for the cancellation, some very nice girl in some very warm climate with a lovely southern accent tells me it's due to weather.
Hmmm. I think they need a new ad agency!
I feel your frustration!
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