It's a Ralph Lauren sectional at Bloomingdales. The cushions are filled with down, and look gorgeous.
But overtime, the down feathers keep escaping. Sort of like collagen in a person. The cushions begin to sag. My once plush sofa is prematurely aging.
I notify Customer Service in September and after several emails and phone calls over a two-week period, Melissa, a senior supervisor, ultimately concludes, "There is nothing we can do. The sofa is out of warrantee; I'm sorry."
Not happy with this response, my investigative skills yield me the direct email of the President of Bloomingdales, Tony Spring. On September 16, at 10:45 am, I sent him an email asking for help. Within 45 minutes, I get a phone call from the senior person in charge of furniture, the truly lovely and wonderful Nancy M.
The sofa cannot be replaced, but, Nancy offers to switch out the down filled seat cushions with Deluxe High Density Foam ones. I agree that's a great solution.
Today the cushions are delivered (one short, but Nancy has already found the missing one and I'll get that next Tuesday).
It's not perfect but it's infinitely better. And because it isn't all down, I can now sit on my sofa and then get up without having to re-fluff all the pillows.
When the delivery guys leave, there are so many feathers on my rug it looks like a goose has just been slaughtered. I still have down to sleep on, and will definitely not miss it for sitting.
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