when it doesn't make sense

 I love the self-check-out kiosks that seem to be popping up everywhere.

Today I am at Agata, my local gourmet grocer, who recently installed four. 

The line for the human cashiers is always long, while there is usually no line for the self-checkout. 

Today, like most days, I see that only one is working. The others have signs that say, "Out of Order." I ask the manager why their new kiosks always seem to be not-working. "Oh, they work just fine. We just don't want people using them." This of course begs an obvious question.

Then she adds, "And we've gotten lots of complaints from customers who don't like them." This time I state the obvious, "Then don't use them."  If I select the white T-shirt over the blue one, should I complain to the salesperson that they shouldn't offer blue?

And then there are places like Sixteen Handles. I love their sorbet options (which I erroneously thought were a little bit healthy).

I select the cup size.

I chose the yogurt options.

I fill my container.

I add some toppings.

I wait in line (typically) while my yogurt begins to melt.

I pay. 

And then I am asked (either overtly on my credit card, or implicitly by the large jar labeled tips) if I want to add some extra money for what I always thought was service.

Really? A tip for what? Processing my payment? Or just because.