reasons to love amazon

It's a rare occasion; I need to iron a dress.

I plug it in my years-old Black and Decker. It lights up, ready to go. And then, nothing. I try another outlet and still, the iron plate remains cold.

"Hey, Alexander, last time you used the iron did it work?"

"No, it wouldn't heat up."

So he takes the obvious action; he puts it away for someone else to deal with —that someone else being me.

I do a thorough search and analysis and settle on the very-well reviewed  Rowena DW8080.

http://www.amazon.com/gp/product/B00305H9U6?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00

I have Amazon Prime and expect the package in two days. Today I realize it's been about four days since placing the order, and Amazon is never late.  

I track the package and see:

Front porch?  Hmmm. Maybe someone airdropped it onto my makeshift terrace? 

And 10022 zip code?  That was changed to 10075 over eight years ago.  

I talk to the doorman who was on duty at noon on Sunday.   He checks the book. "Nope. No deliveries from the postal service that day at all.  Just one for 14A, and that was from FedEx." 

I call the 800 number for USPS and after twenty minutes of going in circles, being put on hold, and then being disconnected, I call Amazon. Lovely Ashly helps me.

In under five minutes, with my asking for nothing, Ashley:

• apologizes
• adds one month to my Prime account
• re-orders the item for me
• tells me I should receive it today, or tomorrow at the latest.

How can you not love a company like that?

Addendum:

Last week I buy a Sisley lipstick described as sheer fusia. It arrives and is not sheer anything. I go through the third-party seller process and they refuse to take it back because 

 "We do not accept used and opened return products. I may offer you a 10% partial refund."

I call Amazon and they tell me to keep the lipstick, and they'll give me a credit of the value of the lipstick, good toward any product sold by Amazon.