Dear Rob L (at Apple Care) and David K (one of the managers at the Apple Store on Madison),
You have no idea how happy you've made me.
I mean really, I was miserable for so long. Strange how getting rid of a bad computer can feel so good.
I work in retail. The other day a young woman comes in and buys a gown she adores. She is so appreciative of my help — makes me feel as if I personally designed and stitched the dress.
That's sort of how I feel today. You both made a situation I was dreading not so bad at all.
First, the transfer of all my data was so much easier than I thought it would be. Even this morning, when I plugged into my old laser printer, the drives I needed were already there. And though my nine-year old Canon all-in-one is no longer compatible, its newer, wireless version (Canon Pixma GM7720) is only $80.
Rob, you acted as if I were your only client. Your patience and knowledge are commendable. You made transferring iTunes and photos pretty painless. . And when something took a while to download, and you said, "What if I call you back in twenty minutes?" and then did, in exactly twenty minutes — well, that is pretty amazing too.
Then came the actual return.
I lug my much-hated iMac back to the Apple Store. I see you, David, as soon as I walk in. You greet me with a smile, and remember our conversation from early November. You then credit me in full for my iMac. It is impossible for you to have done anything more or anything better. When I think of the hundreds of hours wasted with that unhelpful Britani Woods in Tim Cook's office I shudder. You are the one who should be sitting next to the CEO, as you represent what Apple stands for.
Rob and David, you both have erased my year-long bad feelings about Apple, and I am back in love.
It's amazing how much a bad computer can disrupt a life. Finally, I can relax. (At least regarding my tech life).
Thank you both so much.
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