online returns

When I worked in retail, returns were probably the number one thing I hated (and there's a lot to hate in retail). Returns are deducted from commissions, and commissions are the only way I was paid.

So I am sensitive to this when I buy anything in a store. If I can try it on, see it and feel it, I shouldn't have to return it.

But buying online is totally different. 

No one is paid on commission (at least I don't think so). There, I am less concerned about a return. And also, because I can't check the fit,  feel the material, or see the product's real color, the likelihood for a return is high. 

Recently, I return a few things, and my experience ranges the gamut from dreadful to so good it's hard to believe.

BAD: Goldietees.com

I recently purchase a ribbed long-sleeved white T-shirt and a white cotton hoodie from Goldies. The hoodie fits short, and I don't love the feel of the material. It's too flimsy. 

The process for returning the item is easy. I simply download a return shipping label and mail it off. 

But then...

A few days later, Goldie notifies me about the return. It is accepted, and $14.95 has been deducted for the return shipping label. I check their Return Policy (which I hadn't done previously) and yup, that's what it says. Plus, only returns from FedEx or UPS are accepted.

Disappointing and expensive.

GOOD: Most

Most online retailers provide free shipping labels, a reasonable window for returns, and a short wait for the credit. I always wonder, though, why is the charge for the item immediate and the credit for the return so long?

GREAT:  Zappos (owned by Amazon)

Shoes are hard to get right. I often feel apologetic returning them. But sometimes it takes a few tries before finding the perfect fit.

Zappos famously allows up to a year for returns. Makes the process simple. Covers all return costs. And the time it takes to be credited? Well, I'll give this example, though it may be extreme.

I print out the return label. A few hours later I get a notification that the return has already been processed. And, I haven't yet had time to even mail back my shoes. 

AMAZING: And then there's Amazon

The process couldn't be easier. Print a free label and mail in your package. There are even some drop-off places where you can bring in your item unpackaged and they will handle everything.

But sometimes...if the item is inexpensive...you might be lucky and get this. 

An in case you're wondering, I had meant to buy the Blood Orange, not Peach.