Monday, August 11, 2014

"maybe today you'll get lucky"

Once upon a time, when someone said, "Maybe today (or more commonly tonight)  you'll get lucky," it meant only one thing.

But today, when Marie, the lovely woman who sits next to me at work says it, she means something entirely different.

Today I'm on Office Duty.  And Marie's comment is in reference to that.

Every month, a schedule is circulated, and each salesperson is assigned Office Duty. That means that if a call comes in, or a prospective client wanders into our office, whomever is on call, gets that person. It is an equitable system.

I started work the beginning of April, and got on the Office Duty rotation beginning in May.  Since then, I have been on duty almost 38 hours — basically, a full week.  And in that time, I have gotten not one person who has called, and not one person who has walked in off the street. Until today.

I am on duty and my phone rings.  It never ever rings.  I know that the receptionist has passed on a call to me.  I immediately reach in my desk and take out the prospective-client questionnaire I created. I am ready. 

This is how the call goes.

Me:  “Hello.”

Female Caller:  “Who's this?”

I've always hated when people do this.  You called me.  I shouldn't have to identify myself.  

Me:  “I'm sorry.  Who's calling please?”

Female Caller:  “Maddie Mumpry.  I'd like to speak with a broker.”

Me:  “Well, I'm a broker.  My name is.......How can I help you?”

Female Caller:  “I'd like to know what the procedure is for getting a job at your company.”

I guess today was not my lucky day.  Oh well.  There’s always tomorrow.

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