It's surprising, sometimes, how quickly a fleeting friendship can be developed, knowing that the relationship may start and end in a dressing room.
The last two days at work have been great. Right now, there are big sales going on throughout the store, which sometimes (and hopefully) generates lots of store traffic.
I remember one August five years ago being drawn to this very store because of their big consolidated sale. I bought four designer pieces for 70% off, all of which I still have and love. Right now many of the designer pieces are 40% off, and even though these same pieces will continue to drop in price as the summer progresses, we have limited inventory, so it's always best to buy early.
On Friday, one of my customers comes in around noon, and asks me to hold a couple of pieces as she has to leave but she tells me she'll return around five. "I'll bring you coffee," she says. "How do you like it?"
"Thank you so much, but you needn't do that."
"I know, but I am."
"That is so nice of you, but really, that's okay."
"Listen, I'm bringing you coffee, so tell me how you like it so at least I get it right."
And around five, she returns to the store, with my coffee, done just right.
I am totally touched by her thoughtfulness.
I meet another woman from Hong Kong. By the time she leaves, we hug each other good-bye.
And there have been many others. People who appreciate my help. Who are considerate. Who make sure everything they try on is hung back up. A customer today hands me her many "go-backs" and apologizes for the one item that is not on a hanger. "I am so sorry but these pants were on a table; they didn't come with a hanger." I wish every customer were like her.
My relationships may be just a few minutes long, but the goodwill they generate lasts so much longer.
No comments:
Post a Comment