someone who gets what customer service is

A couple of years ago, someone told me about three sites, where for $100 per year, you can buy $4 tickets to shows, mostly off-Broadway (which I generally prefer): theatermania gold club; play-by-play; and audience extras.

I have been a member of two, and this past October I decided to join the third.  I belong to one at a time.

Since October, I have not gone to any shows.  The offerings have been few, and of little interest to me. So I send an email explaining my dissatisfaction, and ending with:

"Would it be possible to get a pro-rated refund (I joined on October 17) of $58 (accounting for 5 months of usage).  Please let me know. "

I have little faith in getting a favorable response. 

Today I speak to Scott who runs the program. I explain why I’ve not been happy. This is his response.

“Here’s what I’m going to do instead of giving you a partial refund.  I am going to give you a full refund.  I am going to extend your membership for three months at no charge, hoping you'll change your mind.  And, if you’d like to see Ann (the new play at Lincoln Center I had been debating getting $40 tickets for), I can get you two seats for Monday night for $9 total."

Scott's attitude may well help change my mind.  

Now if he could just run over to the Census Bureau and re-train Ashley I'd love him even more.