On October 3rd, I unsuccessfully attempt to log on to the new government exchange for health care. So frustrated by the effort, I wait until today to try again.
First, I call the organization where I have been buying my United/Oxford
insurance for $2,400 a quarter. The
options available now are lesser plans for more money. And, I’d have to apply by November 11. This is not good.
Next, I go to the government website. This time I successfully login. I must answer all sorts of person and financial
questions before I can see my options.
Finally, I get to the end. I qualify
for Medicaid as I have earned nothing this year. Maybe that’s a good thing but it makes me
feel indigent. I expect to see my plan
options, but I don’t. Instead, I see a
message telling me that I will be emailed a letter by December 15 informing me
of my options. This feels like an SNL skit!
I call the government website twice and both times I surprisingly
get helpful, knowledgeable people. I am told I should really hear back within a
couple of weeks, not by December 15, so that’s a relief. In addition, I am given a number to call for
United/Oxford to get more info from them.
I call United/Oxford and a nice woman there tells me to call the
government. I say that is where I
started. Is it that she doesn’t know
better or she just doesn’t want to bother with my questions? I’m not sure. But she doesn't have answers.
I have been trying to find out my options for about two hours
now. I still don’t know them, but I am
too frustrated to do more. Besides, I’m
not sure if there is any more to do. I
will wait to hear back from the government.
What a mess!
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