Rather than get another LL Bean backpack, I go on a search for its replacement. Ya gotta love the internet. There are multiple sites for “Best College Backpacks.” I read them all and find the perfect one. It’s made by Swiss Gear and is called SA 1923 Scan Smart backpack. It arrives a few days after Christmas and Alexander loves it.
The other day Alexander returns from the gym and says, “Where’s my backpack,” assuming (and hoping) I’ve moved it from its resting place in a corner of our living room. I haven’t. Alexander retraces his steps and his backpack is gone. The luggage tag I bought him for the backpack is still sitting in his room unopened.
Alexander needs a backpack, and he liked the one he just lost, so I go back on Amazon to buy it again. Amazon no longer sells it direct and the vendor who does sell it charges $20 more for the item plus $8 in shipping. I call Amazon to see if there is any way they can sell me the backpack at the price I paid two weeks ago. If not that, maybe they can arrange for free shipping. At least that’s my hope.
I go on Amazon’s site and click the button asking for someone to call me. Within seconds my phone rings and it’s Joe G from Amazon. I explain the problem and this is Joe G’s response:
I’m sorry, there is nothing I can do about the new price because its not being sold directly by Amazon. The only thing I can do is credit back the price of your original purchase.
I honestly believe I’ve heard wrong. I say, “So, you’ll just credit my account $83.78?” “Yes, “ says Joe G, “Would that be okay?”
A few minutes later I receive a confirming email.
Joe G is the perfect Customer Service rep; he just wants his customers to be happy. How I wish the rest of the service world were like Joe G...
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