buyer beware!

I love when Customer Service works.  Here’s a good example.

The Bolt Bus I take last week to Boston loses its AC.  Today I get an email that my account has been updated.  I am given a refund for that trip PLUS two more free trips.  Everything is deposited into my BOLT account.  All I need to do is say thank you.

And here is Customer Service at its worst.  And really, it’s the principle more than the money.

I buy a Bloomspot Coupon for SLIDE restaurant.  It says, “Dinner for two ($40 value).  I pay $20. 

Alexander and I go to the restaurant and find out, after eating, that it is really UP TO a $40 value.  We don’t order the most expensive option and we therefore are credited only $28.  I save $8, not the $20 I was promised.  It takes three phone calls to Bloomspot and one to SLIDE, and I still have no solution.  I am not optimistic of getting one, despite everyone being in agreement that the coupon was misleading. Yesterday I speak to Leticia at Bloomspot. She apologizes for no one getting back to me and says she will look into it. She promises to be more diligent in responding than the people before her.  Before hanging up she says (and this is an exact quote), “I’ll keep your account open until such as had.” I thank her, having no idea what such as had means.

Finally, around 9 tonight, I get a call from Jenny,  a Bloomspot manager.   Jenny tells me my complaint was escalated "to the highest level" and while "upper management" did see where the coupon could have been "misread," they decided not to give me a refund.  

Oh well, it's hard to argue with incompetence.