Grrrrrrrrrrrrrr

La-dee-dah; day going smoothly.

Answering emails.  Dealing with some BAFTA issues.  Coordinating with Sam on lease signing.

Then I get an email telling me my email is not valid — the one I’ve been using for years.

EVERYTHING STOPS.

I call Apple.  I am on the phone for over two hours in the morning and two hours in the late afternoon.  Neither Brandon, nor the more senior Bill, nor the even more senior Steve can resolve my problem.  I need to change my password to some random sequence of unrelated letters and numbers, some capped, some not. And then I fail the security questions:

Where was I on January 1, 2000 and,

Who was my first teacher?

I know the answers to both but somehow my correct answers are wrong.

I even do a soft re-install which takes another hour and yields nada.

Now the Apple engineers (yes, engineers, not tech support people or geniuses) need to get involved.  According to Bill, “This is a very unusual problem.  Someone will get back to you in the next couple of days.”

I HATE WHEN THIS HAPPENS.  This certainly wasn’t part of the day’s plan.  Sort of like getting a flat tire, I guess.  A few hours stolen from your day just to get back to where you were!  

Or in my case, not even.